At AnnGhar, we are committed to delivering high-quality dry fruits, nuts, seeds, and healthy food products. Due to the perishable nature of food items, our return and refund policy is designed to comply with applicable Indian consumer protection laws while ensuring product safety and quality.
Return Eligibility
As food products are consumable items, we generally do not accept returns once an order has been delivered.
However, returns or replacements may be accepted in the following situations:
- Product received is damaged during transit.
- Incorrect product delivered.
- Product packaging is tampered with upon delivery.
- Product received is expired or unfit for consumption.
- Item is missing from the order.
To be eligible for a return or replacement:
- The issue must be reported within 48 hours of delivery.
- The product must remain unused and in its original packaging.
- Clear photographs or videos of the product and packaging must be provided.
- The order number must be shared with our customer support team.
Non-Returnable Products
For hygiene and food safety reasons, the following products cannot be returned:
- Opened food products.
- Used or partially consumed products.
- Products returned without original packaging.
- Products damaged due to improper storage after delivery.
- Products purchased during special promotions, clearance sales, or discounted offers unless damaged or defective.
Damaged or Incorrect Products
If you receive a damaged, defective, tampered, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide:
- Order Number
- Product Images
- Packaging Images
- Unboxing Video (if available)
After verification, AnnGhar may:
- Issue a replacement product, or
- Issue a refund to the original payment method.
Refund Policy
Refunds may be approved under the following circumstances:
- Product unavailable after order placement.
- Damaged product verified by our quality team.
- Wrong item delivered.
- Order cancelled before dispatch.
- Payment deducted but order not confirmed.
Refund Processing Time
| Payment Method | Refund Time |
|---|---|
| UPI | 3–7 Business Days |
| Credit Card | 5–10 Business Days |
| Debit Card | 5–10 Business Days |
| Net Banking | 5–10 Business Days |
| Wallets | 3–7 Business Days |
Refund timelines may vary depending on your bank or payment provider.
Cancellation Policy
Before Dispatch
Orders may be cancelled before dispatch by contacting our customer support team.
Eligible cancellations will receive a full refund.
After Dispatch
Once an order has been dispatched, cancellation requests cannot be accepted.
Customers may refuse delivery only if the package appears visibly damaged or tampered with.
Replacement Policy
Eligible products may be replaced instead of refunded in cases such as:
- Damaged products
- Manufacturing defects
- Incorrect product delivered
Replacement requests are subject to stock availability.
Shipping Charges
- Original shipping charges are non-refundable unless the error was caused by AnnGhar.
- For approved replacements due to our error, return shipping costs (if applicable) will be borne by AnnGhar.
Quality Assurance
All AnnGhar products undergo:
- Multi-stage cleaning
- Quality inspection
- Hygienic packaging
- Freshness checks
As natural food products may vary slightly in size, color, texture, or appearance, such natural variations shall not be considered defects.
Consumer Rights
This policy is intended to comply with applicable provisions of:
- The Consumer Protection Act, 2019 (India)
- Consumer Protection (E-Commerce) Rules, 2020
- Legal Metrology (Packaged Commodities) Rules, 2011
Nothing in this policy limits any statutory rights available to consumers under applicable Indian laws.
Contact Us
For return, refund, or replacement requests, contact:
AnnGhar Customer Support
Email: care@annghar.com
Response Time: Within 24–48 business hours.