Returns, Replacements & Refunds

At AnnGhar, we are committed to delivering premium-quality dry fruits, nuts, seeds, and healthy food products. Due to the perishable nature of food items, our return and refund policy is designed to comply with applicable Indian consumer protection laws while ensuring product safety and quality.

Return Eligibility

Returns or replacements may be accepted in the following cases:

• Product received is damaged during transit.
• Incorrect product delivered.
• Product packaging is tampered with upon delivery.
• Product received is expired or unfit for consumption.
• Item is missing from the order.

Non-Returnable Products

• Opened food products.
• Used or partially consumed products.
• Products returned without original packaging.
• Products damaged due to improper storage after delivery.
• Products purchased during special promotions, clearance sales, or discounted offers unless damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, tampered, or incorrect product:

• Contact us within 48 hours of delivery.
• Provide your Order Number.
• Share product and packaging photographs.
• Provide an unboxing video if available.

After verification, AnnGhar may issue either a replacement product or a refund to the original payment method.

Refund Policy

Refunds may be approved under the following circumstances:

• Product unavailable after order placement.
• Damaged product verified by our quality team.
• Wrong item delivered.
• Order cancelled before dispatch.
• Payment deducted but order not confirmed.

Refund Processing Time

Refund timelines may vary depending on your bank or payment service provider.

Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team. Eligible cancellations will receive a full refund.

After Dispatch

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may refuse delivery only if the package appears visibly damaged or tampered with.

Replacement Policy

Eligible products may be replaced in cases such as:

• Damaged products.
• Manufacturing defects.
• Incorrect product delivered.

Replacement requests are subject to stock availability.

Shipping Charges

• Original shipping charges are non-refundable unless the error was caused by AnnGhar.
• For approved replacements due to our error, return shipping costs (if applicable) will be borne by AnnGhar.

Quality Assurance

All AnnGhar products undergo:

• Multi-stage cleaning.
• Quality inspection.
• Hygienic packaging.
• Freshness checks.

As natural food products may vary slightly in size, color, texture, or appearance, such natural variations shall not be considered defects.

Consumer Rights

This policy is intended to comply with applicable provisions of:

• The Consumer Protection Act, 2019 (India)
• Consumer Protection (E-Commerce) Rules, 2020
• Legal Metrology (Packaged Commodities) Rules, 2011

Nothing in this policy limits any statutory rights available to consumers under applicable Indian laws.